Description: Using Information to Develop a Culture of Customer Centricity : Customer Centricity, Analytics, and Information Utilization, Paperback by Loshin, David; Reifer, Abie, ISBN 0124105432, ISBN-13 9780124105430, Brand New, Free shipping in the US Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. Th begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail.
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Restocking Fee: No
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 14 Days
Refund will be given as: Money Back
Book Title: Using Information to Develop a Culture of Customer Centricity : C
Number of Pages: 108 Pages
Language: English
Publication Name: Using Information to Develop a Culture of Customer Centricity : Customer Centricity, Analytics, and Information Utilization
Publisher: Elsevier Science & Technology
Publication Year: 2013
Subject: Enterprise Applications / Business Intelligence Tools, Management Information Systems, Customer Relations
Item Height: 0.1 in
Type: Textbook
Item Weight: 5.5 Oz
Author: David Loshin, Abie Reifer
Item Length: 9 in
Subject Area: Computers, Business & Economics
Item Width: 6 in
Format: Trade Paperback
