Description: Service Automation in the Public Sector : Concepts, Empirical Examples and Challenges, Paperback by Juell-skielse, Gustaf (EDT); Lindgren, Ida (EDT); Åkesson, Maria (EDT), ISBN 303092646X, ISBN-13 9783030926465, Brand New, Free shipping in the US This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. Th’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, th addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.
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Book Title: Service Automation in the Public Sector : concepts, Empirical Examples and Challenges
Number of Pages: X, 230 Pages
Language: English
Publisher: Springer International Publishing A&G
Publication Year: 2023
Topic: Administrative Law & Regulatory Practice, Intelligence (Ai) & Semantics, Information Management, General
Illustrator: Yes
Genre: Law, Political Science, Computers, Business & Economics
Item Weight: 13.2 Oz
Item Length: 9.3 in
Author: Ida Lindgren
Item Width: 6.1 in
Book Series: Progress in Is Ser.
Format: Trade Paperback
