Restaurant Management: Service: Managing The Guest Experience, Donald I. Smith

Description: Restaurant Management: Food IndustryService: Managing The Guest Experience, Donald I. Smith Publisher: Chain Store Publishing (January 1, 1988)Hardcover: 180 pages Donald I. Smith: Westin Distinguished Professor, Hotel and Restaurant Administration, College of Business and Economics, Washington State University This book enlightens restaurant owners (new & experienced), managers and enthusiasts of the strategies and secrets of necessary restaurant service that makes customers come back and keeps customers the old-fashioned way: inside the restaurant. The restaurant managers prime responsibility is to create loyal guest and repeat business...the only way that really works in the long haul. This book provides Industry leading concepts on customer satisfaction discussing keeping the hot food hot _ the cold food cold concept, and then at the same time following customer service protocols of being friendly under pressure, which is not an easy task under the best of circumstances. The need to cope with the changes that are now taking place faster than ever before in the history of the food industry is also covered in this timeless success learning experience. You have a book that is a must for restaurant managers and administrators and particularly for those with aspirations of being a successful restaurateur themselves some day. This is a rare hard to find book and except for a small scribble on the inside front cover, the book is in Like New Condition. It comes from a non-smoking home and will be carefully packed and promptly shipped upon purchase .

Price: 75 USD

Location: Birmingham, Alabama

End Time: 2024-12-04T12:55:27.000Z

Shipping Cost: 5.85 USD