Outsourcing and Customer Satisfaction: A Study of PC Help-Desk Services by Dr Ve

Description: Outsourcing and Customer Satisfaction by Dr Vellore K. Sunder Outsourcing of services to low-cost providers overseas has grown significantly in recent years. However, US customers have expressed dissatisfaction with some of the outsourced IT services, resulting in serious financial implications to businesses. This quantitative research study sought to find the determinants of customer satisfaction of outsourced help-desk services in the PC industry. Based on a survey of 466 PC users in the United States, a new framework of customer satisfaction was developed with seven determinants: FORMAT Paperback LANGUAGE English CONDITION Brand New Details ISBN1456864564 Short Title OUTSOURCING & CUSTOMER SATISFA Pages 180 Language English ISBN-10 1456864564 ISBN-13 9781456864569 Media Book Format Paperback Year 2011 Publication Date 2011-03-21 Subtitle A Study of PC Help-Desk Services Country of Publication United States Illustrations black & white illustrations Author Dr Vellore K. Sunder UK Release Date 2011-03-21 AU Release Date 2011-03-21 NZ Release Date 2011-03-21 US Release Date 2011-03-21 Imprint Xlibris Publisher Xlibris Audience General We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:84521595;

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