Managing Customer Relationships on the Internet by Dharma Deo Sharma (English) H

Description: Managing Customer Relationships on the Internet by Dharma Deo Sharma, Angelica Lindstrand, Jan Johanson Estimated delivery 3-12 business days Format Hardcover Condition Brand New Description One important marketing issue is how to initiate, develop, and manage relationships with customers through the Internet. This book aims to improve our knowledge on utilization of the Internet in marketing. It offers theoretical as well empirical knowledge on managing customer relationships on the Internet. Publisher Description The Internet is a new international distribution channel and yet largely unexplored and our knowledge on the issue is limited. Numerous unanswered questions exist such as: - What types of business relationships are possible to establish and develop on the Internet? - How much face-to-face contact do we need in business relationships? - What are the key driving mechanisms in Internet-based relationship development? This book answers these and other important research questions. It also contributes to the development of theory to explain the internationalization process of internet firms by proposing that models that emphasize knowledge and network are suitable for this purpose. It is a true international comparative management book, including data from Sweden, Denmark, USA, Canada and Finland. The scope of the book is to supply knowledge on managing customer relationships on the Internet for researchers as well as managers. Details ISBN 0080441246 ISBN-13 9780080441245 Title Managing Customer Relationships on the Internet Author Dharma Deo Sharma, Angelica Lindstrand, Jan Johanson Format Hardcover Year 2005 Pages 320 Publisher Emerald Publishing Limited GE_Item_ID:145270701; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys

Price: 209.08 USD

Location: Fairfield, Ohio

End Time: 2025-01-07T07:07:30.000Z

Shipping Cost: 0 USD