Description: Create an exceptional experience for your patients, and those patients will happily pay you for it. Patient satisfaction is no longer relevant. Patient experience, however, is relevant now more than ever. Patients today are proactive and armed with knowledge. Because they have better customer experiences elsewhere, they have come to expect, if not demand, a new way of interacting with you-their doctors and healthcare providers. In our Experience Economy, people will always pay more for a superior experience: Starbucks turned the traditional "grab a cup of Joe and go" service into a lounge concept where people may linger, eat treats, listen to pleasant music, and enjoy free Wi-Fi.Amazon has primed their customers with immediate benefits of the Buy Now button. Apple has demonstrated how thoughtful and integrated design offers an enjoyable, cohesive experience.Disney, Sandals, Club Med, and Ritz Carlton give their customers such an amazing experience that they actually want to take home memories. Providing an exceptional patient experience, then, is pioneering work for all doctors and providers, whether you're chained to the public health system (like I was), in concierge medicine, or in private practice. This book will show: how your intention and presentation affect whether your patient has a pleasant experience under your care, how your revenue will grow as you pay closer attention to what works and doesn't work in your space, and how your experience is just as relevant as your patients'. By setting and exceeding patient expectations, not only will you be happier, so will your patients. All by you focusing on: Creating a more pleasing working environment for you and your staffProviding for your patients' unseen needs and preferencesElevating patient experience from start to finish, from onboarding to lasting memories If you're running around without enough time to meet the demands of your growing list of patients, and without the mental, physical, and financial resources to do so, then you know something has to change. Creating an exceptional and elevated patient experience is not one more thing to add to your to-do list. It's embedded in everything that you do. Let me show you how.
Price: 62.15 USD
Location: East Hanover, New Jersey
End Time: 2025-02-04T17:39:01.000Z
Shipping Cost: 0 USD
Product Images
Item Specifics
Restocking Fee: No
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 60 Days
Refund will be given as: Money Back
EAN: 9781777536152
UPC: 9781777536152
ISBN: 9781777536152
MPN: N/A
Book Title: Elevating Your Patient Experience from Ordinary to
Number of Pages: 198 Pages
Publication Name: Elevating Your Patient Experience from Ordinary to Exceptional : How to Go Beyond Service and Satisfaction by Creating More Happiness, Higher Revenue, and Better Results
Language: English
Publisher: Exception MD Publishing
Subject: Leadership, Health Care Delivery, Entrepreneurship
Item Height: 0.6 in
Publication Year: 2023
Type: Textbook
Item Weight: 32.9 Oz
Author: Jean Paul Brutus
Subject Area: Business & Economics, Medical
Item Length: 11 in
Item Width: 8.5 in
Format: Hardcover
