Description: Customer Service in Libraries : Best Practices, Paperback by Harmon, Charles (EDT); Messina, Michael (EDT), ISBN 0810887487, ISBN-13 9780810887480, Like New Used, Free P&P in the UK In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, pictur arrangement with patrons in mind, Web tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers.
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Location: Castle Donington
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Book Title: Customer Service in Libraries : Best Practices
Number of Pages: 118 Pages
Language: English
Publication Name: Customer Service in Libraries: Best Practices
Publisher: Scarecrow Press
Publication Year: 2013
Item Height: 228 mm
Item Weight: 186 g
Type: Textbook
Author: Charles Harmon, Michael Messina
Subject Area: Information Management
Series: Best Practices in Library Services
Item Width: 150 mm
Format: Paperback
