Description: Title: Customer Centered Selling: Sales Techniques for a New World Economy Author: Jolles, Rob Publisher: Free Press Binding: Paperback Pages: 384 Dimensions: 8.98h x 6.00w x 0.92d Product Weight: 0.86 lbs. Language: English ISBN: 9781439144633 This revised edition of Robert Jolles's classic book on sales technique features brand new material throughout, including illustrations, teaching aids, coaching techniques, and true implementation strategies! When you have a process, you have a way of measuring what you are doing. When you can measure it--you can fix it! Customer Centered Selling teaches the secrets of the world-famous Xerox sales training by reversing the conventional selling practices of searching for customer needs, pitching product, and adopting an order-taking mentality. Jolles provides a systematic, repeatable, predictable approach that teaches how to anticipate and influence behavior by studying and understanding the client's "Decision Cycle" and critical "Decision Points." Through the use of case studies, interactive activities, and job aids, anyone--from a seasoned sales professional to a manager or parent--can not only learn the power to influence behavior, but can implement these ideas as well. Put to good use by Toyota, Disney, NASA, Nortel, General Electric, a dozen universities, and more than fifty financial institutions, Customer Centered Selling provides a step-by-step, consultative process that inspires as it teaches. Ships Fast From The USA! Authorized Dealer
Price: 20.99 USD
Location: Tennessee
End Time: 2025-01-21T21:47:57.000Z
Shipping Cost: 9.95 USD
Product Images
Item Specifics
Restocking Fee: No
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
Edition: 2
Book Title: Customer Centered Selling : Sales Techniques for a New World Economy
Number of Pages: 384 Pages
Language: English
Publisher: Free Press
Topic: Marketing / General, Consumer Behavior, Personal Success, Customer Relations, Sales & Selling / General
Item Height: 1.1 in
Publication Year: 2009
Illustrator: Yes
Genre: Business & Economics
Item Weight: 14.5 Oz
Author: Rob Jolles
Item Length: 9 in
Item Width: 6 in
Format: Trade Paperback
