Description: Conflict Management for ManagersResolving Workplace, Client, and Policy Disputes Author(s): Susan S. Raines Format: Paperback Publisher: Rowman & Littlefield, United States Imprint: Rowman & Littlefield ISBN-13: 9781538119938, 978-1538119938 Synopsis Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes provides current and future organizational leaders with the knowledge and skills necessary to prevent and manage every common source of conflict faced at work. Great managers and leaders understand they must communicate effectively, lead diverse teams, provide effective feedback, meet customer expectations, attend to organizational culture, and proactively manage relationships with vendors and regulators. This text provides skill-building exercises to help you lead effective meetings, build strong teams, conduct performance appraisals that motivate team members, coach employees and other managers through difficult times, and craft a positive brand image for both your organization and your own career. The text is divided into three sections: Conflict Management & Collaboration basics, including assessments designed to rate your current skills and set goals for growth; Strategies for preventing conflicts inside your work teams and organizations, including tips for giving feedback, motivating team members, and creating positive organizational cultures; and Processes and skills for enhancing relationships with external stakeholders such as customers, vendors, and regulators. Thoroughly updated, this new edition incorporates a greater number of skill-building exercises, discussion questions, and goal-setting suggestions to allow for the active transition of these skills from the printed page into your daily work life.
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Book Title: Conflict Management for Managers
Subject Area: Business Informatics
Item Height: 255 mm
Item Width: 177 mm
Author: Susan S. Raines
Publication Name: Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes
Format: Paperback
Language: English
Publisher: Rowman & Littlefield
Subject: Management
Publication Year: 2019
Type: Textbook
Item Weight: 667 g
Number of Pages: 432 Pages
