A Complaint Is a Gift Workbook: 101 Activities, Exercises, and Tools to Learn fr

Description: A Complaint Is a Gift Workbook by Janelle Barlow, Victoria Holtz Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward.Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward.A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback-not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty.Built to be interactive and immersive, the workbook teaches a set of practices, approaches, and tools that anyone can use to navigate fraught customer-facing interactions. It allows readers to practice Janelle Barlows updated, more efficient three-step formula and enables employees to handle complaints with increased emotional resilience rather than taking them as personal attacks.A Complaint Is a Gift Workbook is packed with the necessary tools to view and treat complaints as a source of innovative ideas that can transform your business. FORMAT Paperback LANGUAGE English CONDITION Brand New Author Biography Janelle Barlow is president and owner of All Out Performance and has decades of experience as a consultant, executive coach, speaker, and author. Her past clients include World Bank Group, HP, and DHL. She is the bestselling author of A Complaint Is a Gift (over 275,000 copies sold).Victoria Holtz is CEO of Moveminds Latin America. For more than twenty-five years, she has directed consulting projects a a senior consultant and has delivered conferences and workshops for more than 35,000 people. She is the author of Branded Customer Service. Details ISBN1523002972 Author Victoria Holtz Short Title A Complaint Is a Gift Workbook Pages 192 Publisher Berrett-Koehler Publishers Language English Year 2022 ISBN-10 1523002972 ISBN-13 9781523002979 Format Paperback Publication Date 2022-11-08 Imprint Berrett-Koehler Publishers Country of Publication United States AU Release Date 2022-11-08 NZ Release Date 2022-11-08 US Release Date 2022-11-08 UK Release Date 2022-11-08 Illustrator Gillian Flint Birth 1939 Death 1966 Affiliation IST Austria Position Senior Research Scientist Qualifications PsyD Subtitle 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty DEWEY 658.8343 Audience General We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:141360825;

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