Description: A Complaint Is A Gift by Janelle Barlow and Claus Moller *NEW. Condition is Brand New. Shipped with USPS Media Mail. A Complaint Is A Gift Janelle Barlow and Claus Moller Berret-Koehler 1996 ISBN 1-881052-81-8 222 pages "The effective handling of complaints and good service recovery are, for many companies, the very best opportunities to show what they can really do for customers. In industries prone to unpredictable disruptions and in which many companies offer similar services, situations that demand a spontaneous response from the service provider are often the most dramatic means of demonstrating to customers that we really care about their concerns". Proceeds benefit the Pro Players Association, a 501(c)(3) nonprofit charity.
Price: 14.99 USD
Location: Littleton, Colorado
End Time: 2025-01-30T21:23:25.000Z
Shipping Cost: 3.49 USD
Product Images
Item Specifics
All returns accepted: ReturnsNotAccepted
Narrative Type: Nonfiction
Title: A Complaint Is A Gift
Book Title: Complaint ISA Gift : Using Customer Feedback As a Strategic Tool
Item Length: 9in.
Item Height: 0.6in.
Item Width: 6.1in.
Author: Claus Møller, Janelle Barlow
Format: Trade Paperback
Language: English
Topic: Customer Relations
Publisher: Berrett-Koehler Publishers, Incorporated
Publication Year: 1996
Genre: Business & Economics
Item Weight: 13 Oz
Number of Pages: 232 Pages
